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Collection of Personal Particulars & Personal Data (Privacy) Policy

FrieslandCampina (Hong Kong) Limited (the "Company") collects your personal data during your application for OPTIMEL™ Club membership. It is upon your consent herein that the Company will use such personal data as specified below.

The purposes of collecting your personal data are for the Company to, without limitation:

a. send out newsletters and latest news of activities to members ;

b. follow up members' enquiries by our appointed nutritionists ;

c. process product orders with members ;

d. understand general particulars of members and subscribers, conduct research and customer satisfaction evaluation for internal statistical analysis ; and

e. for the purposes of direct marketing*, including without limitation :

i. provide product information and promotional offers including formula nutrition milk, and other information on the Company's healthcare and nutrition products and services ;

ii. organise promotion activities and events of the Company, including but not limited to health talk, publicity events and exhibitions etc ;

iii. provide updates on marketing and reward programs, birthday offers, free samples and retailers' promotions etc.

We will not use any of your personal data for direct marketing purposes without your consent. We will use your personal information, communication information and product user information as provided to carry out the aforesaid direct marketing.

As regards the personal data provided:

1. You may at your discretion provide your home contact number and other information such as product user information. Such data will be used for birthday offers, communication, and research and customer satisfaction evaluation for internal statistical analysis. It is otherwise obligatory for you to provide the other personal data requested, and the failure to provide such information would render your application for OPTIMEL™ Club membership unsuccessful.

2. Your personal data provided will be kept confidential. If you do not wish that we continue to use your personal data, including your name, mailing address, email address, mobile number etc., for the aforesaid direct marketing purposes, please contact Optimel ® Care Centre :

Telephone : 2859 0888

Fax : 2858 3093

Post : 39/F, Office Tower, Langham Place, 8 Argyle Street, Mongkok, Kowloon

Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

3. You have the right to request access to and to request the correction of the information provided. For such requests, please contact our customer services officer at the above contact information who will handle such requests.


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The OPTIMEL™ Club offers you the benefits to live your life to the fullest. You can take the Optimel Nutrimeter test, request for free samples and even get free nutritional advice from experts.  Sign up now and experience everything the OPTIMEL™ Club offers to help you Feel Young on the Inside.

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